FAQs

The workout video keeps asking me to sign in.  How do I get the video to play?

This is a Third Party error and unfortunately we do not have control over it.

There are a few things you can do to remove this error.

 Please try the following steps to see if it clears the error.

  • Go to YouTube.  Sign out and then sign back in.

  • Go to YouTube, and in your privacy settings: toggle off the setting for "keep all my subscriptions private"

  • Turning your phone/tablet/computer off and then back on

  • Turning your internet connection off and back on - or a new internet connection.

  • Clearing your browser cache

How do I access the workouts?

Once purchased you will gain access to our online portal where you will find you programs. Each day includes a demonstration video, a workout video and a written description of each workout!

Although we do not currently have an App, we do have some easier ways of accessing the programs. You can set up so that the log in is on your home screen on your Apple Device (iPhone/iPad). First, you will have to go to www.powerabs.shop/account. Once you are there, you will see a box with an arrow pointing out of it on the bottom center of the screen. Click on that!

After you click on that, a variety of options will pop up. Choose the option: Add To Your Home Screen. Your phone will allow you to name what you would like this "app" to be called. Once you click Add, it will appear on your home screen! Every time you click on this, it will bring you to the log in page to access your amazing PowerAbs Programs!

For Androids, you will have to go to www.powerabs.shop/account. Once you are there, tap the menu icon (3 dots in upper right-hand corner). Once the menu opens up, choose Add to Home Screen. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen. Every time you click on this, it will bring you to the log in page to access your amazing PowerAbs Programs! Also, you are able to access the programs on a Smart TV! If you are able to search the web on your TV, you can type in powerabs.shop/account into Google and it will bring you into our log in page! From there, just type in your log in information and you are all set! Finally, we recommend bookmarking the website to your browser for easy access! This way, whenever you log onto your browser, you will simply have to click on the PowerAbs site, and you can log right in! The instructions on how to add a bookmark are different for each device - I recommend doing a quick google search on how to add a bookmark if you don't already know!

How do I login?

If you already have an account with us you can log into your program by heading to:
https://powerabs.shop/account and clicking on ‘My Programs’

* If you have not yet created an account, please do so!*

* If you had an account in our old system, please create a new account to access your programs. All of your programs have been transferred to our new and improved system!

To create your account, please go to https://powerabs.shop/account
1. Click on My Programs
2. On the login page: click Create Account
Please use the email address you used to purchase the program as your login.

**Please be sure to look for your activation email to complete setting up your new account!**

I cannot log into my account?

Some of the common reasons that members are not able to log in are:

  • An incorrect email address is being used to log into the account
  • Logging into the incorrect platform, this should be https://powerabs.shop
  • Auto-saving or copy and pasting your email address into the log in bar with incorrect spaces before the email address
  • You have not yet activated your account, following creation of the account you will receive a link asking you to “Activate your account” this step must be completed before you are able to log in.

I cannot see my new purchase in my account?

Our programs are all linked to the email used at purchase and this will need to be the email you have created your account with on the portal to see that program.

If you use a different email address to purchase different programs these will be in separate accounts.

You may have set up your account using an incorrect email address and your program is not linked to that email address therefore you cannot see it in the portal.

Check the email address you are logging in with for typos including spaces at the beginning of the email address, especially if this has been autosaved.

Does my purchase ever expire?

Any individually purchased programs are a one-time payment and they come with lifetime, unlimited access - they never expire!

Money Back Guarantee/ Refund Policy

We're so sure that you'll see an incredible improvement in 30 days like you've never seen before that we offer a 100% money-back guarantee. 

If you don't see a complete change in your body in 30 days from your date of purchase, you will get a full refund. No questions asked. That’s how positive we are you’ll see an incredible change in how you look in 30 days!

Can I exchange my program instead of refunding it?

Should you prefer to exchange your program, you are absolutely able to do so as well within the 30 day time frame.

How do I get to day 2?

At the bottom of the Day 1 workout, there is an arrow that will bring you to the next workout.

Towards the top of the screen, right next to Back To My Programs, you will see Course Contents! Once you click on that, it will bring up all of the Workouts in the program to choose right away!

Additionally, in the bottom right-hand corner, there is a little paper and pencil icon. If you click on that, it will also bring up all of the workouts in the program.

Once you click on the Workout that you desire, be sure to click the "X" in the bottom right hand corner. This will bring you right to the workout! The videos rotate throughout the month, so you will repeat the videos throughout the month! You can check your calendar to see which videos you are supposed to be doing on which days. Week Two kicks off with Day Two and rotates from there.

How do I record my progress?

Each time you complete a workout, you will check the box for that day. This will record your progress on the chart. At the end of the week, you will uncheck all of the boxes and restart for that next week!

Where is the second week of workouts or where can I find Day 6?

The videos rotate throughout the month, so you will repeat the workouts throughout the month! You can check your calendar to see which videos you are supposed to be doing on which days.

Repetition is crucial in both feeling and seeing results, as you are targeting specific areas of the body to maximize your results!

We encourage you to mix and match the levels of difficulty to challenge yourself and incorporate a new routine each week!

Do you have closed captioning on the videos?

Yes! Closed Captioning is available in the bottom right-hand corner of your videos. To turn it on:

  1. Press play on your video. This will bring up your options at the bottom of the video screen.
  2. Hover over the box marked CC in the lower right hand corner of your video

or

Click on the gear icon in the video box and select: Subtitle/CC.

Click on this option and select ON

This will turn on the subtitles for that video.

Is there an accountability Facebook group?

Yes! You’ll join us, and thousands of others in our exclusive PowerAbs Facebook Group!

This exclusive community from around the globe is your online meeting place to talk, share, and encourage each other as you go through PowerAbs programs.

Our community is the place for you to come together to make new friendships, share your stories, your struggles, and your successes!

To join the PowerAbs Facebook Group, please go to:
https://www.facebook.com/groups/powerabs

How can I contact customer service?

Please email info@pearcepointers.com with any customer service questions, comments, or concerns!

Our team is available throughout our normal operating hours - 8 A.M. to 5 P.M. Monday through Friday.

Outside of our normal hours, we’ll be checking in periodically to ensure we don’t miss your email and to provide you with the best service possible! If you do not hear from us, we will be back in touch with you during the next business day!

We appreciate you, as well as your patience, and you’ll be hearing from us soon!

Can we access the programs offline?

The programs require an internet connection as these are streamed through an online portal.